Drycleaner

Ok, so I know I've told a few people about my drycleaner dilemma. The background is, in October of last year, Aaron had dropped off some clothes to be laundered and dry-cleaned at the drycleaner I had been using since 1999, Scotch Deluxe Cleaners. They ended up losing our clothes because their "computer was down", so they say. I had spoken to the manager, Richard, about the clothes we had lost, and he asked that I give him ample time to search for the clothes at all of the stores. I gave them more than enough time, and in November Richard had said he would pay for the clothes lost. Since then I had bought new clothes to replace the old ones and the total came out to $489.12. I had submitted my receipts to the drycleaner the beginning of December hoping to get paid back by the holidays. I had pretty much called them on a weekly or more basis, never during this time had they ever called me back, it was always me pursuing them, but I was not going to give up. I filed a complaint with the Better Business Bureau, but since they were not members of the BBB, it just showed that they were an unsatisfactory business. Then I contacted NBC Action News. They have a "Call for Action" segment for businesses who take advantage of patrons. They had to wait to pursue my case until the BBB had closed their case. NBC had contacted the manager and he had told them a couple of excuses why they had not paid me yet, but there was no dispute in what they owe me. Finally, today I received a call from the manager (this was a first) and he had said he had lost my contact information when his windows were open in his car and it "blew out of the window", yeah right. He's given me all sorts of excuses in the past, this one was a good one. Today, he said he has a check for me, he is going to send it tomorrow and he wants me to call him in the morning to remind him to send it. These are the most unprofessional people I have ever had to deal with ! I spoke to my contact at NBC and we were just laughing at the stuff he has been telling the both of us. She said that if I don't receive the money this week, they will interview me and I will be on the news so I can finally get my money back. I'll let you know if I do.